I was charged twice... but haven't even used Fizz YET
Hello. The situation is particular, because I set up an appointment and paid for it on May 28th. I was not able to go through with the appointment and the agent on the other side of the line assured me he'd get the appointment rescheduled. I waited and waited to realize that he did not! Mind you I was already charged a monthly fee of around 60$ THEN, having not even used Fizz yet.
Today July 4th I set up a new appointment and as I'm ''checking out'' I realize I will have to pay a second time for Fizz yet I have not used the services yet ! I don't even have a router yet !
Anyway, it was saying on the screen that if we ended up cancelling the appointment, we'd get a refund in the same timeframe. I did not get a refund. My upcoming appointment is for July 8th. Starting July 8th, I'd be able to use Fizz. These are services that I AM YET to use. I was charged twice, though... Already. Once in May, once in July. I hope I make enough sense. I'd like to get a refund on the charge of May 28th as services weren't provided then.
Update me, thank you.
Best Answer
-
Hi,
here's how to directly contact Fizz’s customer service team to inquire about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
Answers
-
I can provide bank statements as well. There are no signs of any refund
0 -
Hello @inccogniti,
Thanks for reaching out. I am sorry for the situation encountered.
I have verified your Fizz account and I see only one charge on July 4th for your internet plan. Please contact us in private in order to verify the situation after, and provide as well a photo with the bank statement.
Here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
-Adelina0 -
I honestly have no clue how to get an answer from you guys other than here. I tried Whatsapp, no answer. I tried Twitter it said ''this user cannot receive messsages'' and I do NOT have a Facebook. Now, the ''chat'' button on your contact-us page is nowhere to be seen.... I've waited for multiple minutes.
Here is a screenshot of my credit card transactions in May. This is what I can provide publicly.
Please contact me in private so I can answer with the bank statement.
***Transaction is dated May 28th and I had no refund for that
0
