Impossible to reach CHAT

Jacques_Assert

I've now tried almost daily over the last week, and while I see the ? in the lower right, and am presented with the four support options, clicking CHAT never proceeds to a chat dialog. It just fails silently.

Is anyone else able to reach CHAT?

In the past, the chat window has been slow to appear, or intermittent, but never completely absent.

All tests on the same browser of course, so any change is not on my end.

I also tried another browser (and another account) with the same results.

Whizz

Hello Jacques_Assert,
I am sorry to hear about that,
If you want to reach us via chat, you can do that from this FAQ: https://fizz.ca/en/faq/resolving-issues
Also from here:   https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

If you have an ad blocker enabled, the "?" bubble will not appear or the chat.
I would recommend that you delete cache and cookies on your browser and use an incognito page to contact us. 
Also, there are other ways of contact in case the chat does not work for you and you can find them here: https://fizz.ca/en/support
Thank you for your understanding!
I wish you a great day!
-Eugen