Most Recent Discussions
Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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My credit card has expired. I want to pay with a details account.My credit card has expired. I want to pay with a details account. -
How do I add a friend on Fizz?I mean not referring, but adding someone who's already on Fizz
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Unable to access "adjust my plan" for several days nowI have not been able to access "adjust my plan" function for two weeks now. I am currentl…
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Activation pendingHello I bought and activated a new SIM card yesterday evening but it’s still pending in the morning…
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Can't change credit card.Read the documents online. When I try to add my new card, the wheel just turns non stop. Didn't giv…
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Can you please modify my home address to include my appartment #?Hello, My apartment # (A) is included in my service agreement, but not included when i click 'My Pl…
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Retrieve Old Usage Reports from 2019Hi, for tax reasons, I am being asked to provide all of my Fizz usage reports from January 2019 to …
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Does anyone else have a hard time to loging in their account?I try to log in to my account so I can make change to my perks but the webpage keeps reloading. Its… -
Delete credit card from my acountDelete credit card from acouint
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Activation problemI tried to activate my card, the first time I enter the activation code, there was an error during …
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Adjust plan is missingI cannot find where to adjust my plan. This is all I see….
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Email Verification Expire Too SoonI attempted to renew my credit card info but I was asked to verify my email first. I got the Fizz e… -
Contact Fizz?There is no way to contact you guys. I’ve been charged twice on my account and I cannot find a sing…
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Impossible to reach CHATI've now tried almost daily over the last week, and while I see the ? in the lower right, and am pr… -
When am I suppose to enter my referal code?I did not see a space to enter the code that my friend gave me.
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customer numberneed to find my customer number for my two phone number
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"Adjust plan" button is disappearedHi, I am travelling back to Canada and wanna change my plan for the next billing cycle. But on the…
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I was charged twice... but haven't even used Fizz YETHello. The situation is particular, because I set up an appointment and paid for it on May 28th. I …
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How can I cancel a payment I made by mistake ?Hi, i wanted to pay for my Internet and instead payed for my phone… Called my bank and they can’t …
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How can I associate BIXI account to my Fizz account ?There are a lot of perks for BIXI that Fizz provides. But I don't know how to activate that or merg…
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change planI would like to change my plan for next month, but i can’t because i have this message : "No c…
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Activation isn't working - "Unfortunately we couldn't save your previous selection"Hello, I am getting the message when I try to activate my SIM card: "Unfortunately we couldn't…
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My account is still not activatedAfter I got confirmation of my payment and confirmation of my account activation, it’s still not ac…
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May I have an extension for the return of my modem?When Canada Post scanned my barcode for return of my modem, the reply was "Communication Error…
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Why did you suspend my account when I had money in my account? This is the second time.Please cancel my account as of the 31 July 2020. For the second time you suspended my service when …
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