concerning my payment method
today I tried to change my payment method by adding a new credit card but it was not accepted {the transaction was denied }
then I called the credit company to verified the reasons but they did not find any reason to be denied , so they advised me to contact with you
please take note that my payment method I used right now will be expired at January 2023
thank you.
Best Answer
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Hi
To pay for your Fizz plans, you can use:
- A Visa or Mastercard credit card
- A prepaid Visa or Mastercard
- A Debit Mastercard or Visa Debit card
Only one-off payments are accepted with Vanilla prepaid cards
You CANNOT use:
- American Express (Amex), Dinners and others credit cards
- A debit card
- A foreign credit/debit card
- Funds from your Fizz Wallet
IMPORTANT - Address associated to the Credit Card
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Tip: Make a copy and paste of what is written in your credit card statement.
If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.
Your payment was rejected?
If a message informing you that your payment was rejected and you’re not sure why, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
After adding your payment method(s) to your Fizz account, make sure that EACH of your plans is associated with one of them:
1. Log into your Fizz account.
2. Select your plan, and click on Manage/Payment method
3. Select the payment method you wish to use each month to pay for that plan.
source - https://fizz.ca/en/faq/what-payment-methods-can-i-use
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Answers
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Hi there
the credit card I want to add to my payment method is compatible with all requirements ( I have used it as my payment method with FIZZ before, it is visa card finish ********4274), where you can find it in my history payments
the address is according with the address on the statement of my bank
I tried to use the chat bubble but did not find it !!!!!
I still waiting to chat with you directly
thank you
Nabil.
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To contact customer service open this link: https://fizz.ca/en/faq/resolving-issues and just scroll down until you see the green bubble with a question mark.
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Hello Nabil A. 16945,
Thank you for reaching out,
Please, contact our customer support in private by going to any of our FAQs, scroll down and find the "?" bubble.
Once you click on that, choose chat and you will be connected with a customer support agent.
This is the community and we can't help you here, as this is a public page and we do not advise you or any other person to share private information of any kind.
You can use the steps @PF_Ref_D2U9A provided you with to reach us in private.
I count on your understanding!
Have a good one!
-Eugen0
