My credit card was blocked because of an unauthorised transaction

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ygravel001
ygravel001 Posts: 27 ✭✭
edited November 2022 in About my account

Hi there,

My credit card was blocked because of an unauthorised transaction. This was done yesterday and I should be receiving one in the next 7 to 10 business days. That being said, Fizz send me a noticed this morning saying that they need a payment for the 30th.

I have no other credit cards and I don't think they'll take e-Transfers. Is there a way to contact customer support to ask them NOT to cut my service until I get my new credit card?

Cheers

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @ygravel001

    Hi, unfortunately, it is not possible to delay the payment of a package, it is the system that applies Fizz's policy.

    To pay for your Fizz plans, you can use:

    • A Visa or Mastercard credit card
    • A prepaid Visa or Mastercard
    • A Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards (a prepaid card with Mastercard or Visa, and ensure that the word Vanilla is indicated on the card)

    You CANNOT use: 

    • American Express (Amex), Dinners and others credit cards 
    • A debit card 
    • A foreign credit/debit card 
    • Funds from your Fizz Wallet

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    If it's possible for you, maybe ask a family member or close friend to borrow the card for the next payment cycle.

    You can contact customer service for more information. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. The "login" page may open to enter your account. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

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