Account with 2 phone numbers - Want to transfer one of the numbers to my son

Luis S. #3386
Luis S. #3386 Posts: 3 ✭✭
edited November 2022 in About my account

I have an account with 2 phone numbers, and one of them have been used by my son

He is going to become 18 yrs old soon, so I want to transfer the phone number he has been using to a separate account under his name

Is that possible? He will be responsible for paying his own account.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,942 ✭✭
    edited November 2022 Answer ✓

    Hi @Luis S. #3386

    Bad news, you cannot move a plan from a Fizz account to an other, this is a big limitation at the moment.

    For sure you can transfer to an other phone providers, but I don't think that this is the best options.

    Sorry


    ps this is the guide https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account

    The short answer, unfortunately, is no. 

    As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to another. It is also impossible to group several accounts together. These are features we are working on, but for now, it is impossible. 

    The only alternative is to unsubscribe from the plan in the account you want to leave and resubscribe to a new plan from the new account. And that is why we are working hard to address this situation as soon as possible. 


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