Payment Method Declined

ETowle Posts: 1 ✭✭
edited December 2022 in About my account

Ahoy, fellow Fizz members,

I got a notification this morning stating that my monthly payment could not be processed. My card is not expired, nothing has changed in my address (in fact, I haven't made any changes to my account in years), and my CC is more than capable of covering the charge. I've contacted my bank just to be sure, and they, too, have confirmed that my card was perfectly functional. I even used it today in a store with no issues, but still, my payment continues to be declined.

Any idea what gives?

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello ETowle,
    Thank you for being part of the Fizz community!
    Following the verifications I see that you you contacted us in private and the situation was resolved, I am happy to find out about this :D 
    You can contact us whenever you have a question following the steps from this link:
    Thank you for your kind understanding and patience.
    Have a great day,


  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,328 ✭✭

    There are quite a lot of payment issues recently. We are all users here so we can only give you some advices.

    First thing is to double check whether your name, address, etc. correspond in Fizz's system and in the bank's system.

    Second thing contact customer service and ask them to open a ticket. Open this link: and just scroll down until you see the green bubble with a question mark.

    It was a similar situation discussed recently, maybe you could find a solution for you. Check this thread:

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