Block account - No one to answer

MMMenard

Hello,

My mother account has been lock, and she is unable to talk to anyone.

I can we get someone to reach her, if she cannot contact help without being sing in a account. We are in a forever loop, and the robot doesn't answer us.

Jess_i88b6

Hi @MMMenard

Sorry the only way to contact the support is using the chat

Do you know why the account is locked? Please try to look at this guide https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello MMMenard,
I am really sorry to hear that you have encountered this issue,
I have verified your account and I can see that you managed to contact our customer support team and you got access to the account now.
You can contact us without being logged into your account from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to click the "?" bubble and choose chat.
Thank you for your understanding!
Have a good one!
-Eugen