Payment

HaPierre
HaPierre Posts: 2 ✭✭
edited November 2022 in About my account

Need some help please

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,944 ✭✭
    edited November 2022 Answer ✓

    Hi @HaPierre

    Ceci c'est le forum en langue française.

    This is the french forum.

    I already answer to this https://forum.fizz.ca/fr/discussion/2638516/payment

    This is the same message that I wrote in the previous one


    Can you give us a bit more information?

    You should check with the banking institution, if you have a problem

    If you have the possibility to try with another credit card too

    If you have the ability to use a credit card from a family member or friend you should add it and associate it with your packages https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    I would like to suggest that you clear the cache and put the browser in private mode.

     Then try updating your payment method again if that's the problem. Have you correctly associated your payment method with your package and each one if you have several?

    Prepaid Vanilla prepaid cards from Mastercard or Visa are accepted for one-time payments. And make sure the word Vanilla appears on your card. Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use


    Please contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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