Payment

HaPierre

Need some help please

Jess_i88b6

Hi @HaPierre

Ceci c'est le forum en langue française.

This is the french forum.

I already answer to this https://forum.fizz.ca/fr/discussion/2638516/payment

This is the same message that I wrote in the previous one

Can you give us a bit more information?

You should check with the banking institution, if you have a problem

If you have the possibility to try with another credit card too

If you have the ability to use a credit card from a family member or friend you should add it and associate it with your packages https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

I would like to suggest that you clear the cache and put the browser in private mode.

 Then try updating your payment method again if that's the problem. Have you correctly associated your payment method with your package and each one if you have several?

Prepaid Vanilla prepaid cards from Mastercard or Visa are accepted for one-time payments. And make sure the word Vanilla appears on your card. Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

Please contact the support

You can chat in direct

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• Choose the option 💬 chat

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