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Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Fizz has the worst customer serviceopened a support ticket 3 months ago and still no response or updates from them. Their agents just … -
Data Roaming Not Working USAI have a Canada/USA coverage plan, however after arriving in the USA today, cellular data is not wo…
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Trip to the USHi, I have to go to the US for a week in March (12-17). My current plan is Qc+Can. My billing date …
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How to know if my SIM is correctly activate?I have difficulty to see the reward program that is supposed to be attached to my account. -
Is sim activation date when you initiate the number transfer or when the service is activated?Fizz missed up with my previous carrier to port my number and the transfer to fizz happened only 7 …
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Long-distance call disabledMy plan currently includes all of my region and country, which is Canada, although I am still unabl…
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Change my planWhen I joined the fizz, my plan is 30 mbps, every month is $40, right now it changed to $35 per mon…
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Unable to receive 2 factor authentication SMSI travelled to France and opened a local bank account. I provided my Fizz Canadian phone number for…
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Data transfertHi, Can I share data to a Fizz user without data in their plan ( only phone and texto) Thank
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Imei notificationI have contacted support and after resetting the system 2X the problen still exists on the website … -
iPhone “call failed” immediately to Fizz client in USAHi guys New to Fizz. Have the Canada + USA plan. I am currently in Quebec trying to call a contact …
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Why my roaming in NYC is not working?This the second time having this issue I purchased 1GB for the US. My roaming is on. It shows I p…
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Before to transfer my real my phone number and close accompte with my old service provider...I have my SIM card. I have two choices: Take a new phone number or Transfer my actual phone number.…
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VOLTE, VOLTE, VOLTE - USA serviceMy partner and I will be traveling to the USA in May/June and we NEED voice and texts. We just purc…
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Need 500mb data QU4YOHi everyone I’ve been having big time data issues with Fizz since beginning of February. They are …
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Sign-in to networkWhile roaming I looked at my phone since the pages would not load, now the notification 'Sign-in to…
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Accumulated rolloverA Fizz text I received states I accumulated rollover that will apply during my next usage cycle, do…
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Does Fizz work outside of Canada?I have recently moved my whole family to Fizz. We usually travel to Europe and was wondering if Fiz…
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Follow up to previous post re: Data Gifting without a data planTL:DR--no, you cannot receive gifted data if you do not have a data plan, even though Whizz said yo…
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Why can’t I make phone calls from Florida although I have the Canada USA package?Why can’t I make phone calls from Florida although I have the Canada USA package?
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Has anyone ever had problems porting a Rogers number to Fizz?I was trying to port over one of our Rogers numbers to Fizz, but always came up with an error durin…
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Transferring phone number from VirginGood Morning, 1) I would like to port my phone number from virgin mobile canada to fizz. 2) I wo…
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wallet suspendI have money in the wallet for my kids. I want to suspend the wallet until they ask me to open it, … -
I have a Quebec plan (rather than a Canada wide). Can I receive calls from outside the province?Also, are text messages limited to Quebec only?
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Does fizz allow for mobile data hotspottingCan I use my phone as a hotspot? I'm wondering before I switch over :)
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