local 311 service winnipeg

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BobM
BobM Posts: 8 ✭✭
edited May 3 in My Mobile

when trying to access local 311 service i get cannot connect message. Anyone else have this problem? Is there a fix in network settings that would correct this?

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  • elena code xzi4t
    elena code xzi4t Posts: 5,070 ✭✭
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    Sorry @BobM

    I am in Montreal I believe that the problem is only in Winnipeg, @Whizz probably you should look on this

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • wenhan
    wenhan Posts: 78 ✭✭
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    I think in Fizz FAQ it says for beta period they havent implemented services for 311 etc. Beta just ended less a month ago so it might not be fully implemented still. Just have to wait.

    https://fizz.ca/en/faq/what-are-details-and-conditions-beta-test-period

    N11 numbers, or telephone short codes, do not work everywhere.

    While 911 DOES work, other telephone short codes such as 211, 311, 411, 511, 711 and 811 do not. Members are invited to look up and dial the long version until then.
  • wenhan
    wenhan Posts: 78 ✭✭
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    During beta period it didnt work. Might not be fully implemented yet since beta just ended.
    https://fizz.ca/en/faq/what-are-details-and-conditions-beta-test-period
    N11 numbers, or telephone short codes, do not work everywhere.

    While 911 DOES work, other telephone short codes such as 211, 311, 411, 511, 711 and 811 do not. Members are invited to look up and dial the long version until then.

Answers

  • M T. #12340
    M T. #12340 Posts: 612 ✭✭
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    The temporary workaround would be call 1-877-311-4974

    ( https://www.winnipeg.ca/311-city-services/about-311#:~:text=311%20and%20its%20related%20toll,call%20according%20to%20your%20contract. )

  • BobM
    BobM Posts: 8 ✭✭
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    tried using the 1-877 number and it tries to connect to a number in the U.S.

  • wenhan
    wenhan Posts: 78 ✭✭
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    I have gotten toll free number to display as US for the caller id before. but it should still connect to where you need it to.
  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,494 ✭✭
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    You're better off asking directly to customer support

  • Whizz
    Whizz Posts: 19,517 admin
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    Hello @BobM ,

    Sorry to hear about the issue.

    Please reach us in private with the following details :

    - your exact location ( postal code included )
    - the phone model that you are using
    - the time-frame of when you tried to make the calls ( three examples will be needed )
    - the network on which you are connected

    I invite you to reach us on private, since some details are sensitive and we don`t want you to share them here, but in private it`s okay in this case.

    To contact us in private, click on the Whizz portrait and send us a message.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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