2 factor sms not working with freedom mobile

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Phil12345
Phil12345 Posts: 4
edited May 1 in My Mobile
I could not receive my sms text pin from freedom mobile when attempting to login with 2 factor authentification.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 5,476 ✭✭
    edited May 1
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    Hi @Phil12345

    When did you activate/ported the number?

    Did you try to call your number?

    Try to rebot the phone

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 19,711 admin
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    Hello Phil12345  ,

    Sorry to hear about the issue.

    From what I saw, your number is properly activated on our side.

    If you have issues receiving 2 factor authentication messages, try to add funds to your wallet, and check again if you can receive the message.

    You should be able to receive it for free, but certain 2 factor authentication messages are perceived a bit wrong by our system and it needs wallet funds to operate properly.

    Here you can find more details on how to add wallet funds : https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it

    If anything, reach us on the contact page as elena code xzi4t stated for further investigations.

    Have a good one,
    -Raul, Community Moderator

  • Phil12345
    Phil12345 Posts: 4
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    Thanks. Activated yesterday. I read somewhere that it takes a couple of days with the pre-existing carrier because they try to prevent fraud. I’ll wait and check again in a few days. Incoming texts from others seems to work fine.
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