chat doesn't work

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lkreglewsk
lkreglewsk Posts: 14 ✭✭
edited May 3 in My Mobile
when I got to help and support, click talk to a agent , i login to my account and then the chat to a agent button dosent work , how do I chat with you?

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  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,490 ✭✭
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    Several users complained about chat not working well in the last few days... Unfortunately the only thing to do is to keep trying... @Whizz could you please look into this?

  • elena code xzi4t
    elena code xzi4t Posts: 5,060 ✭✭
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    Hi

    click on the green bubble in the bottom right of the page, try to use the browser in incognito mode too

  • Whizz
    Whizz Posts: 19,510 admin
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    Hello lkreglewsk,

    Sorry to hear about the issue!

    Try to use different browsers via Incognito mode or delete the cache and cookies from your current browser.

    If you are still having issues, I invite you to reach us on private with a screenshot of you being logged to your account while on the contact us page : https://fizz.ca/en/support so we can look on the issue further.

    Have a good one,
    -Raul, Community Moderator

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