Phone was stolen. I got a new sim and trying to activate. It’s not letting me. Pls help

Kay11

Why is there no support on there site

elena code xzi4t

dis you try with the chat?

@Whizz Probably you should look on this

Mark123_2024

https://forum.fizz.ca/en/discussion/2650547/phone-was-stolen-i-got-a-new-sim-and-trying-to-activate-it-s-not-letting-me-pls-help

You can go into your account and declare the stolen phone as lost.

Whizz

Hello @Kay11,
Sorry for this inconvenience and to hear about the current situation.
In order to make a sim swap, it is required to reach us on the live chat to be able to assist you with it.
We are available 24/7 and you can contact us anytime of the day.
To assist you live you need to access the following link and click on the green bubble and select Chat.  https://fizz.ca/en/support
Once in the live chat you can ask the bot for a customer representative to help you and you will be transferred to to our agents to assist you with that change.
I wish you a good day.
-Mihai, Community Moderator