The RCS chat feature stopped working on my phone. What happened?

KenW
KenW Posts: 1 ✭✭
edited May 4 in My Mobile

I've been using both SMS and RCS chat on my Fizz phone but when I tried to send an RCS chat today it wasn't available and sent it SMS. The reply (also from a Fizz phone) failed to send with an error message "can't send message with Fizz error 2"

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭

    Hi @KenW

    Can you try to reboot the phone?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @KenW,
    Sorry to hear about this situation.
    Please verify if you have the RCS chat option activated on your phone.
    You can also try and test the sim card into a different phone to see if it works.
    Additionally you can try and see if work with others numbers as well.
    If the situation persists, you can reach us by following this link https://fizz.ca/en/support as we are 24/7 available for our customers.
    Have a wonderful rest of your week.
    -Mihai, Community Moderator

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