Having issues transferring my phone number and no luck getting to customer service on the chat

kds
kds Posts: 2 ✭✭
edited May 1 in My Mobile
I tried to transfer my phone number, contacted my old carrier, got the notification, text yes and then i got a notification from fizz that IMEI was wrong, resubmitted it and nothing has happened.

Tried the support contact methods but when I click on the chat or message options nothing happens.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭

    Hi @kds

    Click on the green bubble in the bottom right corner

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,899 ✭✭

    I suggest you to try again with customer support... Unfortunately we are only users here

  • Whizz
    Whizz Posts: 23,503 admin

    Hello kds  ,

    Sorry to hear about the issue.

    I verified your account and it appears that the transfer has been completed in the meantime.

    Be sure that you restart your phone with the Fizz Sim card inside , and test the line using the details found here : https://fizz.ca/en/faq/how-test-my-fizz-line

    Now regarding the chat , there have been a few slight issues but everything should be just fine now.

    Have a good one,
    -Raul, Community Moderator.

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