calling phone number doesn’t work

MPauzer

Hello I transfered my telus account to Fizz

On my Iphone my number does not appear yet on my acct fizz my number is there.

It seem I had two IMEI number I used the first … it seems my call do not work.

How can I fix this ?

Mark123_2024

https://forum.fizz.ca/en/discussion/2650559/calling-phone-number-doesn-t-work

After the transfer you need to wait about 2 hours.

elena code xzi4t

Hi @MPauzer

Did you check if in your account, the activation is still in pending mode?

You should be able to make a call as soon your account is activated.

Did you try to reboot the phone?

Do you have unlimited calls?

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello @MPauzer,
I am sorry to hear that.
I have verified your account and I noticed that your phone line has been fully activated.
Make sure that you use the native application for calls if you want to make calls and that the call you try and do is within your coverage area.
I suggest that you restart the phone try and put in on airplane mode on and off.
This FAQs will provide you with more steps to troubleshoot that https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the situation persists after doing all the steps you can reach us following this link https://fizz.ca/en/support to further assist you with this.
Have a good day.
-Mihai, Community Moderator

wenhan

I think you want to first check if the IMEI number you provide is the one that uses your Telus account/sim. If it's not correct than the porting of the number may fail to go through. In that case Fizz should sent you an email saying the port didn't work.