calling phone number doesn’t work

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MPauzer
MPauzer Posts: 1 ✭✭
edited May 5 in My Mobile

Hello I transfered my telus account to Fizz

On my Iphone my number does not appear yet on my acct fizz my number is there.

It seem I had two IMEI number I used the first … it seems my call do not work.

How can I fix this ?

Answers

  • Mark123_2024
    Mark123_2024 Posts: 2,342 ✭✭
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  • elena code xzi4t
    elena code xzi4t Posts: 5,446 ✭✭
    edited May 5
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    Hi @MPauzer

    Did you check if in your account, the activation is still in pending mode?

    You should be able to make a call as soon your account is activated.

    Did you try to reboot the phone?

    Do you have unlimited calls?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 19,695 admin
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    Hello @MPauzer,
    I am sorry to hear that.
    I have verified your account and I noticed that your phone line has been fully activated.
    Make sure that you use the native application for calls if you want to make calls and that the call you try and do is within your coverage area.
    I suggest that you restart the phone try and put in on airplane mode on and off.
    This FAQs will provide you with more steps to troubleshoot that https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    If the situation persists after doing all the steps you can reach us following this link https://fizz.ca/en/support to further assist you with this.
    Have a good day.
    -Mihai, Community Moderator

  • wenhan
    wenhan Posts: 90 ✭✭
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    I think you want to first check if the IMEI number you provide is the one that uses your Telus account/sim. If it's not correct than the porting of the number may fail to go through. In that case Fizz should sent you an email saying the port didn't work.
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