my activation is still pending

anmoliqbal
anmoliqbal Posts: 2 ✭✭
edited May 2024 in My Mobile
Hi, I have waited over two hours and inserted my new sim card, but the phone has not been activated and I am not able to make calls. I have already said yes to the transfer with my current provider.

Please give me an update, THANK YOU.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,278 ✭✭

    Hi @anmoliqbal

    Did you confirm the SMS to authorize the transfer?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 26,470 admin

    Hello anmoliqbal  ,

    Sorry to hear about the issue.

    I verified your Fizz account and it appears that both transfers have been fully completed and the plans have been activated.

    Be sure that you reboot your phones in this case, so the network settings can be properly activated on the devices.
    Test the line once again using the following details : https://fizz.ca/en/faq/how-test-my-fizz-line and if you still have issues , reach our agents on chat : https://fizz.ca/en/support for further investigations.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator.

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