Fizz support not working

Brandan
Brandan Posts: 1 ✭✭
edited April 29 in My Mobile
I need to urgently speak with someone at FIZZ URGENTLY regarding my account. I haven’t been a customer for even 30 days and I am being threatened with the suspension of my account. I have an open support ticket but no one will get back to me regarding that.

It seems like Fizz has blocked support on my account as for multiple days I have tried contacting someone at support but either the “chat” button doesn’t take me to a chat or when it does I don’t get an agent for hours.

What do I do?

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,899 ✭✭

    Unfortunately you cannot speak with someone if not through chat

  • M T. #12340
    M T. #12340 Posts: 750 ✭✭
    edited April 29

    You should re-try to contact Fizz thru chat with different time to see ( maybe early in the morning ).

    "Chat" is the most efficient way to communicate with Fizz to resolve a problem.

  • Mark123_2024
    Mark123_2024 Posts: 5,095 ✭✭

    You should try contacting them through chat.

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @Brandan,
    I see that you opened another thread with the same issue.
    I left you there a message with the necessary information regarding this.
    Since you have issues with the page when trying to login you can try and access this page without being necessary for you to login https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    We are looking forward discussing the situation privately.
    Have a good day.
    -Mihai, Community Moderator

This discussion has been closed.

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