activating new sim card
Hello everyone, I have been trying to activate a new sim card but I am constantly getting an error message saying to contact support by chat. Well its been an hour now and support by chat is not very helpful, is there actually any technical support at fizz?
Answers
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If you try to replace the SIM card associated with a plan, you need to contact the support since they need to verify your IDs (they will ask a copy of an ID with photo and the credit card associated with the plan, delete the number at the exception to the last 4). When you chat try to ask for an agent or say card swap or similar
If you try to activate a new plan, they should not get that message
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Try to contact the support again.
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Please help, this procedure is way too long and feels unsafe
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Here we are users, we cannot do more than this. Sorry
@Whizz probably you can help Eric
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@Whizz can you help?
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Hello eric N. #39105 ,
I verified your account and it appears that you managed to reach our colleagues on Live chat to help attach the new Sim card to your plan.
As user elena code xzi4t also stated this is the procedure in which the change can be made.
Rest assured, there is nothing to worry about as your details are safe with us ( the documents are also removed once they are validated from our agent`s sides ).
Thank you for your understanding.
Have a good one,
-Raul, Community Moderator1
