Phone call quality
Answers
-
Hi @othatbooty
Is your phone certified by Fizz for the VoLTE?
What phone are you using?
Can you try the Fizz SIM in a different phone?
1 -
Definitely VoLTE certified. I haven’t tried it on another phone but I’ll try that today! Thank you 🙏🏽0
-
I've not noticed this problem, the only times calls sound strange is when I call very specific people and I suspect that's because of their phone. I've been on EXT occasionally but didn't notice muffled sound or a decrease in quality when calling at that time.
2 -
Yesterday I was reading about how the calls among the big three are on a different kind of network so they result in a higher quality regardless of VoLTE… Since Fizz is on Videotron network, basically can reach that kind of quality only with other users on the same network, thus Videotron… Let's see if I can find this information
1 -
Not sure about the reliability of this information, since I found it on Reddit… just citing someone else:
"The Big 3 all have AMR-WB deployed between each other.Videotron on the other hand only has AMR-NB deployed between them and the big 3 (from the info I had about 1-2 years ago).
Therefore, calls between the Big 3 and Videotron are always lower quality. Only calls between Videotron/Fizz would use AMR-WB."
1 -
Hello @othatbooty ,
Sorry to hear about the issue!
I verified your account and the plan is in good standing.
If the calls are still muffled, be sure to test the Sim card in another compatible phone with Fizz as our other users stated and check if the issue persists.
If the issue does persist, reach our contact page for further investigations.
Have a good one,
-Raul, Community Moderator.0
