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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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"Another Fizz member is already subscribed to the Home Internet service at this address."Hello, I am trying to purchase the home internet plan 50$ for 120 Mbit at the new address I am movi… -
When clicking on next to subscribe to internet service im denied the accessThe message " This site can't be reach" appear instantly
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How to have Internet when someone is apparently using my address?Apparently, the installer refused to install Internet because someone already has it with MY addres…
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adressHi, I moved in a New appartment last week, brought m'y modem and plugged it in at the new place. Wo…
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Can I verify that a technician is coming today to install internet?I have an appointment today but I want to speak to someone to verify that the installation is going…
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New user - All devices work except for laptopHello, When running the network diagnostic, I get the following message: "Your computer appear…
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does fizz block port forwarding on their end?im am port forwarding through browser on PC and its telling me that its forwarded but its not actua…
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120 mbps at the 60 mbps priceHI! I just activated my account and registered for my Wifi (before July 15th) and chose the 120 mbp…
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I had an appointment no one showed and says completedIt says that the appointment was between 7h30 and noon... and my account shows that it was complete…
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Why am I paying for 60 mbps download speed...Hi, I have 2 questions: Im paying $50 a month for 60 mbps download speed and 10mbps upload. The…
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access deniedYesterday, the videotron tech brought me the fizz router and switched the location of the coax cabl…
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AppointementMy appointement was today between 12 and 5pm and now it's 4pm and nobody called me yet.
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My fizz home internet isn't workingFizz home internet is down. I'm in Saint hubert Quebec
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NO BOX for entering a referral code when registering.I have tried many times and there is nowhere to enter a referral code! Is there a max amount of ref…
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Wifi 6 router?Any word on Fizz upgrading their routers to include Wifi 6 or even Wifi 6E capabilities?
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Late paymentOne of my payments failed so my connection got suspended for the home Internet now my card has been…
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No technician shows up for the appointment!!Hello, The internet installation appointment is supposed to be 12pm-5pm today, but no tech. shows u…
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TechWHY YALL TECHNICIAN NEVER CAME AND NOW YALL BLOCK MY CHAT ACCESS TO SPEAK WITH SUPPORT??? Weak move…
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Internet availabilityHello, I live in a duplex, when I try to subscribe to fizz internet and I type my address, it says …
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Can Fizz/videotron send a tech to setup wifi extenssion?Hello, I have poor signal in the second part of my house (little appartment over the garage). Its q…
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Frequent disconnects from Forticlient VPNHi, My household has been using Fizz for months now. We use Fizz as a modem while still using our r…
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Wifis not backHi, my service was suspended and I made a payment to reactivate it last night and receive email con…
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InternetIs anyone else experiencing slow internet? webpages are taking long to load. Thank you! -
Need to re-book a technician appointment.The technician apparently showed up but I did not get his call. He left me a voice mail that he is …
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No internet connection after reactivation helpI hzve try all the tricks i have read on the forum reset . Factory reset . Unplug and wait 20 min i…
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I never got a modemHi, My internet is active and it says that the technician will come tomorrow but I never got the mo…
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Speed test - 120 Mbps account giving 28 MbpsMy internet account got upgraded to 120 Mbps but speed test says rated speed around 28 Mbps. Is the…
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"Completed" Appointment Status - but no one came to connect my internetMy Fizz technician is meant to come between 730am-noon but has not arrived yet and I see in my acco…
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Appointment to change the location of the cable, technician refused to do work?Hello, I have requested to switch the location of the coax cable in my house, the customer service …
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Unstable internet since July 1stI have had regular cutoffs in the middle of the day since July 1st. I can ping public DNS servers …
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