Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Reschedule not workingHello, I originally scheduled an internet installation for August 12th. However, I rescheduled, to … -
Slower wifi speed with Asus RT-AC68U.Hi, I have the 120/20Mbps plan and I use my own router Asus RT-AC68U (AC1900). I noticed that my wi… -
New install, no InternetHi! I received my modem yesterday and I can't connect to the Internet. Easy Connect configuration d…
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Hello, how do I reschedule an internet installation appointment?I have an installation appointment schedule for aug 14 in the morning but would like to switch the …
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Home internet service is cutting outI did turn the internet modem off and back on and nothing works, please I want to chat with someone…
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My internet stopped working.My internet connection at home stopped working. I tried to restart the modem/routeur/reboot my com…
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Internet CancellationHi, I was wondering, if I unsubscribe from the internet plan, is it going to cut my internet right … -
Add upgradesHi, I have booked an appointment for an internet plan but found I could not add the 1$ rebate upgra…
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Technician has not arrivedHello, I have requested for a wifi modem for my home, the address is 2300 saint Mathieu. The techni…
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Do I need to cancel my actual plan to get the same plan offered at a better price?Hi, do I need to cancel my plan in order to get the better price your offering at the moment for th…
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I cant talk to a technician i need help!I need a technician conectio keep rebooting wiring from the exterior box is due
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How can I chat with FiIZZ liveMy home internet connection is cutting out and after rebooting my internet twice, nothing seems to …
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How do I change my NAT type (XBOX)Hello, I would like to change my network NAT type to OPEN. It is currently set to STRICT. Thank you
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Internet keeps disconnecting randomlyIt can happen once a day, and in the middle of conference call or while presenting , and it goes ba… -
No WiFi connectionHi, My WiFi is not working, I can see the WiFi but it says there is no connection. On the modem,ev…
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Recently upgraded from 60mbps to 120mbps however my speed is still the sameOn August 5th I was supposed to start getting 120mbps internet however my speed is still the same a…
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My home address is not commercialHello, I would like to buy a wifi plan for my home, but when I enter my home address it says that i…
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I hate fizz worst customer service everThis is the third time they've broken their promises. They make me want to rip my hair out and slam…
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Am I able to postpone internet installation for 2-3 months without losing promo offer?Hi, I am moving and have recently signed up with Fizz internet plan with the referral code promo f…
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Wifi router CODA-4680 Ap ModeHello, I would like to know if there's a way to put fizz router in AP mode. I found no setting for …
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Block devicesI’m unable to locate the block devices or reach the chat customer care on the exclamation mark.
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my technician didn't arrive and it won't let me rescheduleSo my technician didn't arrive when he was supposed to, I received a notification later saying that…
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My technition didn't arriveThey were supposed to be here between 12-5, it's 5:30 and I've heard nothing. What am I meant to do?
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no sign of tech for installation!!hello tech is suppose to be here from 7h30 to 12h00!! it is 11h45 and no news. how can i get a hol…
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wifi modemHello, i had sent my wifi modem within the 15 days but it got returned back to me and i am going to…
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WiFi box connects to devices, but simply gives out zero signal.The router in our flat was setup around 4 months ago and worked perfectly, no problems. However, up…
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My home wifi is very slow, not sure how to fix it.Hi Fizz Community I live in central Montreal and have a Fizz 120 mbps home wifi plan. However, I'm …
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Phone will not connect to 5ghz band.Hi, I have a Samsung s9, and have both 2.4 ghz and 5 ghz bands enabled on the Fizz router. No matte… -
Internet Speed is very lowI just got Fizz installed with the 120Mbps DL / 20Mbps UL plan. When performing speed tests, the DL…
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