The blue light on my modem doesn’t come on, I reset the modem with a new pass still not working

Options
Liyah
Liyah Posts: 1 ✭✭
edited February 2022 in Internet

doesn’t work contacting fizz by wassap or Facebook messenger when I press those buttons

Best Answer

  • Whizz
    Whizz Posts: 19,375 admin
    Answer ✓
    Options

    Hi Liane,
    Thankyou for reaching out to us. 

     
    Iunderstand and I'm sorry to learn about the inconvenience.

    Ichecked on your account and on your connection signals from thenetwork to the modem where I can see that they are within the optimalparameters now, with some package loss and broadcast congestion being picked up almost 24h ago.

    However,there is no incident or maintenance work being performed in the areathat could've caused the disruption.

    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thus we will be able to talk to you more easily and we can find a solution together even faster.


    Thankyou for your consideration and have a good one.

    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    @Liyah


    Hi Liyah,

    you should contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

Categories