Unable to connect to WIFI with default password

Starlight_87

I am new customer with Fizz and got mg package today. Unable to connect to the Wifi with the default key and password.

I don’t find a way to contact support. Any help?

Whizz

Hello Starlight_87,

I am sorry to hear about this situation.
I can see that you managed to set up the connection and at the moment you have 2 devices connected but some of the signals are not within normal values.
If you still experience any connection issues please contact our support to investigate this further: https://fizz.ca/en/contact-us

Have a good one,
-Alex

Fling

Hi Starlight,

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Fling

Starlight,

You read that link

https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password

Dapfizzer

@Starlight_87

Hi,

can you connect one of your devices directly to the modem using the Ethernet cable (RJ45) provided by Fizz, so you would be able to change the network name (SSID), but also the password since by opening your web browser as soon as you connect, the "Easy Connect" interface would open automatically and allow you to make this change by a password, and (SSID) of your choice. Your Wi-Fi connection would then be simplified.

Clive_ref_code_73TF9

Hello @Starlight_87, as @Whizz commented, how far are you away from the modem when attempting to connect via WIFI? Distance matters. Try it when standing next to the modem. If it still doesn't work, as @Dapfizzer commented connect your laptop to the modem with the ethernet cable, you can change the password and all the other settings from there.

SquikyBird

Your Key is in the back of the modem. Be sure you are not on caplock on your keybord.