Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
-
No technicianI waited the technician for the whole day and did not receive any phone call from fizz. But today I… -
No internet - followed all reboot stepsInternet suddenly stopped working today. I rebooted the modem 4x and then reset to factory settings…
-
Moving questionI apologize if this is a stupid question, butI’m moving tomorrow and in my rush to get things done,…
-
Does Fizz reuse Modems for new Customers?I recently subscribed to Fizz Internet and when i got my Modem package, the tape that enclosed the …
-
Cannot apply upgrade bonus on home internet planI just ordered a home internet plan. After the subscription, I tried to apply the upgrade bonus to …
-
My modem randomly reboot few times recently !!How can I get the modem log file. I did not know why it randomly reboot , I lost all of internet …
-
Installation --- technician did not show up???Hello, I believe that the technician did not arrive for my installation that was scheduled today. …
-
Wrong appointment date and no referral creditHi, After I tried to register online to schedule an appointment to install the network, I found th…
-
My Internet plan still has two upgrades that I cannot apply it to my plan. Why?This plan already has three upgrades applied.
-
What's the difference between 10 mbps and 20 mbps?Hi! My boyfriend and I are experiencing some problems (lagging, etc.) when we're both on Zoom calls…
-
RescheduleI have an appointment today Appointment was 12-5pm. I need evening same day today pls. I dont know…
-
Being invited to take part in a online survey. Promised Amazon gift card still not given after done.In May, I was invited to such a survey. Accepted, took. However, the promised Amazon gift card was …
-
how can I know my billing date?I've made an appointment for the installation of the internet, I'm a new client. I found I set the …
-
My mac can’t find my wi-fiI had a connection with my internet with wi-fi on my mac but yesterday the connection was weak and …
-
Can Fizz deliver my modem to my current address if my plan is for another address?Hi, Can Fizz deliver my modem to my current address (where i live) for an internet plan that is fo… -
-
I have a Videotron LOCK that prevents me to unscrew the coax cable from the modemI want to subscribe with Fizz for internet, but I cannot unscrew the coax cable from the back of th…
-
Why I cannot pay for your Internet service by ICBC Creditcard or Visa?I came from China. I only have one credit card from ICBC bank. I want to order an Internet service …
-
After receiving the modem, how long it takes for the service to be activatedAfter receiving the modem, how long it takes for the service to be activated if I move from a worki…
-
DDNS Not working #2Hi, There is another thread that has been closed[Again] Dont understand why it is closed without an…
-
Any idea what is the waiting time to get a technician in Laval, if I subscribe to internet?Any idea what is the waiting time to get a technician in Laval, if I subscribe to internet?
-
broken power cable. How to change?My power cable was broken by my rabbit how chewed on it. What type of cable do I need to replace it?
-
Help! IPTV not working on Samsung Tizen 8 TV but works on magboxMy IPTV stopped working and it seems to be isolated to my Samsung Tizen Tv 8, i have a smarthub app… -
Unexpected payment for new internet planHello I just subscribed to 120mbps internet plan and I got charged around 57$ on july 10th (50$ + t…
-
Installation impossibleThe technician came and said it was impossible to install Fizz due to the location of the Videotron…
-
You need to relogin errorI'm trying to conect to the wifi app, but after entering the password, i have the Following error: …
-
Why is my internet performing at 9mbps. When my speed is supposed to be 30mbps.Am i being throttled here? Where can I go to get this fixed. Right. Now. I do not appreciate paying…
-
Internet not workingHello, My internet is not connecting to any device. I see it in the wifi options, and I am able to …
-
Intermittent connection lossHello, I posted the following question last week. I had an answer that did not solve my problem bu…
-
Intermittent connection lossBeen a Fizz customer for a year now. The service was excellent until about 2 months ago where we su…
Categories
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.