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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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What are the frequencies for internet promotions and when do they occur ?Hey Fizz community! I missed the last internet promotion plan for the 60 MB plan... Does anyone her… -
Constantly slow internet speedI have just activated my internet service. My plan is supposed to be 30 Mbps download/ 10 Mbps uplo… -
Wi-Fi isn’t working. Bill is paid. And still nothing.Also why is it so hard to get customer service?
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What if my address doesn't support cable when the technician comes?Hello, new user here! This is my first time looking at Cable internet. I have always used DSL in my…
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InternetMy inteneis acting up #notworking Anybody else? -
Speed at 12 mbps after testing for the 30 mbps planHi I am subscribed to the 30 mbps internet plan and when I conduct speed tests I constantly get 12m…
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Router system timeHow to setup router system time?
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CB card refusedHello, I can’t pay for an internet subscription with my CB card. When I enter the numbers of my CB …
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Technician didn't come twiceHello, I moved from my old apartment and fizz missed two appointment. So I have to work from home a…
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Do i need a landline to use Fizz?I am renting a house and the landlord has limited internet I want to use Fizz but he doesn’t want m…
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I subscribe the plan 120 mbps and get 12 mbps only ???The problem is with the provider ,I just canceled the subscription with other company which was pro…
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Modem returned, but charged for not returning it!This is following my old post " Modem shipped, fizz not able to locate". I have been char…
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I returned my modem as requiredHi, I recently canceled my Fizz plan due to moving and have returned my modem as requested. Accordi…
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My download speed is at 12 mbps but my plan is 60 mbps. Factor reset done. Unable to perform speed tMy download speed from internet to modem is at 12 mbps but my plan is 60 mbps. Factor reset done. U…
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AppoinntmentHello, I missed an appointment 2 weeks ago. I spoke to a fizz operator on the phone, she told me th…
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Internet résidentiel ne fonctionne plusNous avons essayé ce que vous proposez comme solution et ca ne fonctionne pas. Il est inpossible de…
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Home internet got cancelled by FizzHello, I ordered home internet and after a couple of days, I received an email saying that my order…
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List of appropriate Post office locationsCan we have a list of adequate post offices to do the return ? because the nearest one is not accep…
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Delivery person did not deliverToday, we had a delivery appointment set up for our Internet box. it was not an installation, rathe…
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Upload speedMy upload speed is around 0.25 Mbps. It was and is supposed to be 1.5 Mbps. Tests are done with wir…
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InternetHy The internet at home need to be 120/20 Mbps....but it is 19.23/21.65 Mbps What it is the proble…
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did you lose your internet for few seconds or minutes and it came back by itself ?Hi I use Fizz as modem and my own router for more than 1 year without any problem. Recently, from d…
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Is there an update for my modem concerning the Log4Shell vulnerability?Is the modem given by Fizz use the Log4j module? If so, is there an update available? Thank you!
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No internet accessHi Changed to a new android phone with version 11 android OS. Inserted SIM - Now connects to Videot…
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Fizz internet: HTTP download is being throttledHello! Something interesting that I discovered, Fizz seems to be limiting the bandwith of their fiz…
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