No connection
After weeks of trying, it is getting really frustrating to lose Fizz connection everyday. I am getting pissed and have been really patient. I see everymessage here and lots say the same. Please do something before I take action with my lawer for all that time lost, but still paid to fizz. What is the problem?????????????????????????
Answers
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Hi Mily,
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
You need to conctact Fizz to get help and this is how to do it
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Alreqady did all that. Many times. Also with a fizz employee's help. I am getting angry. Can I just have a repleacment modemd now?!!!
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Hello Mily,
I am sorry to hear about this situation.
I recommend contacting our support team to investigate this further.
If it will be necessary they will send a technician over and also have the modem replaced if it results that it caused the connection issue.
Have a lovely day,
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I have trouble knowing how to contact the support team. Private Facebook or Private Twiter?
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Mily,
I said to you in my first answer this " CHAT however is the only effective and quickest method " so if you want to loose your time on Facebook or Twitter that's up to you. The only way to talk live is the chat. Read this link if you don't understand the following instruction. https://fizz.ca/en/contact-us
You need to conctact Fizz to get help and this is how to do it
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
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