Internet setup: "Seems there’s already a Fizz member subscribed at this address." What do I do?
I am moving into a new apartment and am trying to schedule an appointment to have Internet setup when I move in. However, when I enter the address to which I am moving, I receive this message: "Seems there’s already a Fizz member subscribed at this address. Once this person has notified us of their move, we’ll be able to complete your subscription for this address. Please come back in a few days to try again." I have talked with the current tenants of the address and they said that they have notified Fizz when they are moving out. So, I'm not sure if your system has not been updated, but I'm not sure how to go forward with setting up an Internet plan. Please let me know what I should do. Thanks!
Matt
Best Answer
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Hi Matt,
if the person who currently resides at your new address is a Fizz member, your request for a home Internet package at that address cannot be processed until that person has moved or deactivated their Fizz home Internet package. But the good news is that the Fizz connection is available and working! We recommend you pack your Fizz Wi-Fi modem and complete your move in your account once settled into your new home.
*This last point is very important to avoid any interruption of service.
Please go to your Fizz account, select Internet plan > Manage my plan > Moving your service
Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
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Answers
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Here's how to contact Fizz’s support team directly to inquire about any information. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi there,
I don't currently use Fizz, nor do I have a Fizz Wi-Fi modem. I was trying to get a head start on setting things up so that I would have Internet within a day or two from the date that I move in. The current tenants said they have set up their account to be deactivated on the 26th of January. I will be moving in likely on the 28th and was hoping to have someone set up the new Internet on that day when I arrive or on Saturday the 29th. I work from home and require Internet, so it's kind of important that I get it as soon as possible when I move in. Is there some way to confirm that someone can come to install the Internet on either the 28th or the 29th? Let me know. Thanks!
Matt
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You will need to contact Fizz’s support team directly, since as long as a service is active at this address, you will not be able via the system, to make an appointment with a technician, and thus know the date of said appointment from your service facility. Only Fizz’s support team will be able to help you and enlighten you on the way forward in this situation.
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Okay, thank you. I'll try contacting the support team.
Matt
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