Your customer service is not answering me. So on the forums we go

David S. 8156
David S. 8156 Posts: 14 ✭✭
edited January 2022 in Internet

January 17, 10, 9,7,5 and December 30, 24 I had issues throughout the last billing period. Thank you for sending a technician, he confirmed there were issues on the line that had to be resolved and thus far it is working. I am asking for a credit for the previous month of constant service interuptions for not identifying the line quality issues that resulted in constant connectivity issues and making me repeat troubleshooting and having to hard reset a modem near constantly that did not resolve a thing. Thank you.

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello David S. 8156,

    I am sorry to hear about this situation.
    I just verified your account and I can see that a refund was already made.
    You can verify this from your Fizz account,  My plans > transaction history. 
    It will take a few working days for the funds to reach your bank account. 

    Have a lovely day,


  • David S. 8156
    David S. 8156 Posts: 14 ✭✭
    edited January 2022

    Did I mention I had to reach out to you on each of the days mentioned to do troubleshooting that resolved nothing. And your customer service is not answering me.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited January 2022

    @David S. 8156

    Hi David,

    unfortunately we're only users here, you'll have to contact Fizz’s support team directly to inquire about a possible refund. You can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • Fling
    Fling Posts: 8,248 ✭✭

    Hi David,

    Do you know you can make a complaint by going in your account -> my settings -> contact forms. Copy and paste what you just said here at that place and wait for an answer. I hope you the best !

This discussion has been closed.