Modem Bad Wifi Range
Best Answer
-
Hello zzxy,
I am sorry to hear about this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-not-available-certain-areas-my-home-how-do-i-fix-it
I recommend especially the manipulations mentioned at point 3.
If the issue persists please contact our support team.
Have a lovely day,
-Alex0
Answers
-
Hi,
you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete.
Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.
The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, as will the password, since the modem will have been reinitialized.
However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first...
0 -
And if the problem still persists, I suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
They'll surely be able to help you to resolve this isue.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0 -
Where is your router position and your house or appartement ?
I put mine in the middle. Full speed everywhere.
0
