No internet?

Anahi21

Connexion just dropped 15 minutes ago. Am I the only one? I restarted the modem but still nothing. I wanted to know if the problem is generalized or only for me.

Dapfizzer

@Anahi21

Hi,

I suggest that you contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Anahi21

It's not letting me click on chat, I can only access the forum or FAQ. I also already sent a message through messenger but it says it's not in real time so no way of knowing when I'm go a get an answer.

Dapfizzer

@Anahi21

Try changing browser, or even try in a private window and when in the French language of the website. But you'll be able to chat in any language once into the chat.

Try the chat option from that page: https://fizz.ca/fr/faq/etat-services

Anahi21

I think the chat only works on the computer, not on my phone. I had to do a hot-spot to get internet to connect my laptop and access the chat. Is there a phone number I can contact someone at? I'm not sure the connexion is gonna last

Dapfizzer

@Anagha

No, unfortunately everything is online with Fizz, do the same as you did but on the French side of the site by pressing on the little globe on top of the screen. Don't know why but the english side sometimes has difficulties to being able contact them...