Modem installation

pep200o

Hi i just installed modem about 30 minutes ago and the lights are still blinking, I can connect to the wifi but I cant access internet. Should I wait more?

Whizz

Hello pep200o,
I am sorry to hear about that,
I have verified your account and I see that the plan is in good standing.
The services are active since 18/01/2022 as well. 
The modem probably didn't fully update at that time. It can take 30 minutes.
You will know that your internet works when the @ light on the modem is lit up and green.
If you encounter issues in the future, you can try the manipulations on this FAQ:https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Thank you for your understanding!
Stay safe and have a great day!
-Eugen

Dapfizzer

@pep200o

Hi,

be patient the modem probably hadn’t finished its update by the time you wrote these words. It'll take a few minutes until all lights are on and the update is complete. 

Clive_ref_code_73TF9

Hello @pep200o, as @Dapfizzer wrote, be patient as it needs time to make all the right connections.

Fling

Hi Pep,

To Chat with Fizz support if you need help and still have the problem

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method