Why is my modem on but no light on front of modem? Cannot connect to internet

Davey
Davey Posts: 2 ✭✭
edited January 2022 in Internet

I did everything possible

Best Answer

  • Whizz
    Whizz Posts: 23,979 admin
    Answer ✓

    Hello @Davey,

    I am really sorry for the situation encountered,

    I have verified your connection and I see that when you reported the issue, the modem was offline.

    However, the connection now is looking great and your services should be working.

    If you encounter this situation again, please verify this FAQ for some troubleshooting steps

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    Also, in case you can't get it to work, please contact us in private using the steps @Dapfizzer provided. :)

    Thank you for your kind understanding and patience!

    Stay safe and have a great day!

    -Eugen

Answers

  • Davey
    Davey Posts: 2 ✭✭

    Can’t connect to intert

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Davey


    Hi Davey,

    I suggest that you contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Fredddd
    Fredddd Posts: 62 ✭✭

    Does anyone have extra data to gift me please? my code is: MQNP5


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Davey


    You also can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete. 

    Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.

    The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, as will the password, since the modem will have been reinitialized.

    However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first... 

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Davey


    But if the problem still persists, I strongly recommend you to contact Fizz’s support team directly for further investigation to correct this situation.

    They'll surely be able to help you to resolve this isue if necessery.

This discussion has been closed.

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