My internet still doesn’t work, can someone help me please ?

Nereus
Nereus Posts: 1 ✭✭
edited February 2022 in Internet

I need help, my internet still doesn’t work.

it was a provisioning issue with the modem, a ticket was opened and still nothing.

i need my internet to work so I can work

it’s been more then 24 hours.

Best Answer

  • Whizz
    Whizz Posts: 23,980 admin
    Answer ✓

    Hello Nereus,

    I am sorry to hear about this.
    I have verified your ticket and I can see it's still being investigated.  
    I can assure you we are handling this situation with top priority and a solution will be provided as soon as possible.
    You will be contacted via email once we have any updates.
    I apologize for the delay.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Nereus


    Hi,

    you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete. 

    Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.

    The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, as will the password, since the modem will have been reinitialized.

    However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first... 

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Nereus


    You also can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it


    And if the problem still persists, you'll have to contact again Fizz’s support team directly to inquire about that open ticket. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

Categories