Can't cancel an order that I just made minuets ago

AES2
AES2 Posts: 1 ✭✭
edited February 2022 in Internet

I went to my profil -> my plan and there is no way to cancel my recent order.

I clicked in " manage plan " and also there is no way to cancel my order

Screenshot-Fizz.png


Best Answer

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Answer ✓

    Hello @AES2, I have some suggestions:

    • wait a period of time, say 30 minutes and revisit using the private/incognito mode of your browser
    • if you still cannot make changes, reach out to Fizz Customer Service via My Settings, Contact Form to submit a complaint. This opens a Support Ticket and someone will respond via the email address registered on your account.

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @AES2, I would add that it is not uncommon for it to take several hours for the Fizz 'system' to activate changes, purchases, etc. so don't be surprised if you can't make changes again for 2-3 hrs.

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