Fizz Modem + Wifi Repeater. Band Steering?

blakwhitewolf

Hello!

I've been using the combo of a fizz modem + a 3rd party wifi repeater. The repeater supports 2.4GHz and 5GHz and also band steering. (lately I disabled the band steering to try to solve my issue)

My wife has notice that even though her speedtest show good speed on her work laptop (+50mbps UP, +10mbps DOWN), her video calls are choppy. We use the repeater with our smart TV too and it has zero issues.

My question is: to achieve better results, should I disable band steering in the Fizz modem and connect the repeater to only one of the 2 "main" bands?

Thanks!

Brindille

Hi @blakwhitewolf ,

Yes, it may help if you disable sterring I band steering in the Fizz modem and connect the repeater to only one of the 2 "main" bands. Manually changing the channels used for your Wi-Fi connection can improve your modem’s signa

I found some possible solutions in the FAQ that might be relevant for your case, which include your idea (see the fifth point in bold):

- Take note of the various sources of attenuation of your Wi-Fi signal

- Restart your Wi-Fi modem

- Consider adjusting your Fizz Home Internet plan to better meet your needs

- Test each of the two (2) frequency bands of your Wi-Fi modem

- Try manually selecting different Wi-Fi channels on your modem

Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

- Temporarily turn off all other devices that are using your Wi-Fi network

- Reset your Wi-Fi modem to its factory settings

Here's the link for more details :https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Fling

Hi Blackwhitewolf,

If you need more answer ask the question to Fizz support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method