My internet isnt working
How do i fix my internet
Best Answer
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Hi
Have you tried restarting your modem?
What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Other tips and tricks:
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.
Otherwise, chat with Fizz since they can
- verify if there is an incident or maintenance work carried out in your area affecting services.
- check your account status
- check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.
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Answers
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If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello Ericmartel8,
I am sorry to hear about this situation.
Your WIFI appears to be disabled.
I recommend performing a factory reset on the Fizz modem to enable it.
This will allow you to set up the WIFI connection again and assign it a new name and password.
Here you can find more information about the factory reset: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fixOnce the reset is fully made, when you connect a device and access a browser an Easy connect guide should appear.
You will have to use the default WIFI password written on the back of the modem.
Here you can also find more information about setting up the WIFI: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Feel free to reach our support if you encounter any difficulties.
Have a lovely day,
-Alex0
