My internet is slow, I've done all the steps suggested, and I can't get in touch with anyone. Help!
As mentioned in the question my internet is slow, and I have done all the steps they adk us to do. We just switched to fizz one day ago, and my ol provider had better speed thatn what I'm getting right now, and was just 15mps. Now I should have 30mps, but only get 10mps. And really frustrated I can't talk to anyone!!
Best Answer
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Hello Melissa B. #28468,
I am sorry that you encounter this situation,
I have verified your account and I see that you managed to contact our support team.
They have escalated this situation to the department that can fix the speed issue you encountered.
As soon as this is solved, you will be informed via email.
Thank you for your kind understanding and patience!
Have a good day!
-Eugen0
Answers
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Hi Melissa,
Here is how to conduct a speed test whit Fizz
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Chat with Fizz support if you still have the problem
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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