New Fizz Home Internet, but only getting 10mb/1mb instead of my plan 120mb/20mb
Best Answer
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Hello @Keifer,
I am sorry to hear that you encounter this situation,
I have verified your account and I see that you managed to contact our customer support team.
The issue was that when you activated the plan, the system didn't provide the right speed immediately and to correct this issue, we had to contact the specialized department.
As soon as this is solved, you will be contacted via email.
Thank you for your understanding!
Have a good day!
-Eugen
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Answers
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Hi @Keifer
Did you try with the wifi or the cable?
Can you try to reboot the modem?
When you installed it?
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hi Keizer,
Here is how to conduct a speed test whit Fizz
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
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i tried both wifi and ethernet, same result. i have videotron (or had until today as well) and my speed was 60/10.
is it perhaps my modem isnt fully provisioned yet?
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Hi @Keifer
I really believe that you are right, and or your modem was not fully provisioned or a wrong configuration on Fizz side.
You can always try to reset the modem
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Hi Keizer,
Here is how to conduct a speed test whit Fizz
Some troubleshooting FAQ :
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
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