My internet has been going down the past few weeks

Nathan H. #37179

For the past 3 to 4 weeks, my internet has been going down, then coming back on, and it's becoming extremely frustrating. I've been turning off and turning back on the modem/router, but it doesn't work. It's even more frustrating that I can't call and speak to a person live.

My kids are trying to do their online classes, but every 15 minutes the internet goes down, this is very unreliable.

In addition, I'm not getting my 15MB/s as advertised. What's the deal?

Whizz

Hello Nathan H. #37179,

I am sorry for this situation encountered,

I have verified your account and I see that you managed to contact our customer support team and they provided you with a few manipulations that you can try to remedy the issue.
You can find some troubleshooting steps here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Thank you for your cooperation! 
Have a great day!
-Eugen

Dapfizzer

@Nathan H. #37179

Hi Nathan,

I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Damien L. #2266

Si tu utilises le wifi du routeur/modem Fizz, il y a un max de nombres d'appareils que tu peux connecter en même temps.

J'avais le même problème, j'ai mis le routeur en mode "bridge" et j'ai installer un autre routeur qui peut gérer plus d'appareils.