installation
Best Answer
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Hello AlexR,
I am sorry to hear about this situation.
I can see that your service was installed on January 11th.
If by any chance you still experience any issues please contact our support team: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex0
Answers
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Hi Alex,
maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...
To reschedule your technician appointment:
- Log into your account and go to Manage plan.
- Click on Appointments.
- Here you will be able to see a complete list of all your past and future appointments.
- Scroll to the appointment you wish to modify.
- To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
- Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Please contact Fizz. You are always supposed to get a message from the technician before the delivery. If you did not get any information, you must contact Fizz and inform them of the situation.
Go to: https://fizz.ca/en/contact-us
There are many ways how to contact Fizz. Chat is the fastest. Messenger is the easiest.
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im stuck at this page how do i reschedule because the guy NEVER came with the modem
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To reschedule on the same day as your appointment, you must do so via a member of the customer service team.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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