I can not connect to the network I create through easy connect.

Newmanj1987

I followed the guide created the network but the network I created using easy connect can not be found.

Philemon24

Hello @Newmanj1987

have you tried this troubleshooting FAQ Some (but not all) of my devices cannot connect to Wi-Fi ? Namely:

• Make sure Wi-Fi is activated on your device
• Make sure airplane and offline mode are deactivated on your device
• Make sure that you are trying to connect to the same network that is being used by your other device
• Restart your device
• Temporarily disable your security software or application
• Restart your Wi-Fi modem
• Make sure the issue is not caused by a recent change
• Restore your Wi-Fi modem to its factory settings

Dapfizzer

@Newmanj1987

Hi,

if the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete. 

Source: https://fizz.ca/en/faq/how-install-my-wi-fi-modem#4

Newmanj1987

hi the default name appears but unfortunately the network I created to go on the internet can not be found

Dapfizzer

@Newmanj1987

It's the same thing, you'll have to follow the last option provided by Philemon.

Whizz

Hello Newmanj1987,

I am sorry to hear about this situation.
If you already tried the manipulations suggested by our members and the issue still persists please contact our support to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day.
-Alex