I can not connect to the network I create through easy connect.

Newmanj1987 Posts: 2
edited January 14 in Internet

I followed the guide created the network but the network I created using easy connect can not be found.


  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 4,580



    if the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete. 

    Source: https://fizz.ca/en/faq/how-install-my-wi-fi-modem#4

  • hi the default name appears but unfortunately the network I created to go on the internet can not be found

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 4,580


    It's the same thing, you'll have to follow the last option provided by Philemon.

  • Whizz
    Whizz Posts: 11,965

    Hello Newmanj1987,

    I am sorry to hear about this situation.
    If you already tried the manipulations suggested by our members and the issue still persists please contact our support to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day.

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