How to Update Billing address without updating moving connection

Harsha

Hi, I moved to new construction and the house address is still not registered with Canda post. I was still able to get a fizz Internet Connection. Now I have to update my billing address without moving the connection.

Emporium

Wow, surprised you managed to get the installation on an address that is still not registered with CP.

You are probably better off to contact a customer service agent to make the changes, just in case.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

MarcVivian

Thank you!

Harsha

Thank you @Emporium