How to Update Billing address without updating moving connection

Harsha
Harsha Posts: 2 ✭✭
edited January 2022 in Internet

Hi, I moved to new construction and the house address is still not registered with Canda post. I was still able to get a fizz Internet Connection. Now I have to update my billing address without moving the connection.

Best Answer

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Answer ✓

    Wow, surprised you managed to get the installation on an address that is still not registered with CP.

    You are probably better off to contact a customer service agent to make the changes, just in case.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


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