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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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refund simHello I ordered new sim on sep.19 but I haven't gotten yet. I already sent the message to delivery … -
VoLTE in USAnybody in the US testing if VoLTE works ? Please update here.
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5x1GB Perks disappeared!I received 5x1GB perks last month when I received the new free SIM card that will support their new…
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Is it possible to transfer my old phone number if i have close my account since 2 monthIs it possible to transfer my old phone number to Fizz if i have close my account since 2 month fro…
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Transfer a number after activationHi Fizz, how can I transfer my phone number to my Fizz account after activation? When I activated m…
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Can a used Fizz sim card be used for a new account?Is it possible to buy a used sim card to open a new Fizz Mobile Plan? -
SIMI order the SIM card as requested and I do not see it in my order and didn't received it
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My card was stolen then i cancelled it. Now i have changed my card. How do reactivate my account?My card was stolen then i cancelled it. Now i have changed my card. How do reactivate my account?
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Hello, I bought 60 min international calls for my fizz, but I cannot make calls?Hello, I bought 60 min international calls for my fizz, but I cannot make calls?
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New VoLTE cardI have not received my new VoLTE card yet. It may be partly my fault because I moved to new address…
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Travelling around the World and understanding Fizz’s capabilitiesI am soon to leave for a ~2 years trip around the world (not USA) and i would like to be able to re…
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how can i transfer my number from virgin to fizz?Hi, how can i transfer my number from virgin to fizz? I can't find the link to do that. Help. Thank…
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Cellular data cut off when I still have dataHas anyone ever had their data turned off when there is still data available? As soon as I use up t…
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sim activationHello everyone Following the instructions on the fizz site I begun my sim card activation and recei…
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Fizz call drops following 3 beepsI've encountered this problem in the past and now it's back.. Call time 12 minutes 1 second, three …
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Losing connectionI am getting three beeps and I lose phone connection. Help please.
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what’s up fizz, no service yesterday, no service todaywhat’s up fizz, no service yesterday, no service today
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Why can't I change my mobile plan?Today is September 22nd. My next billing cycle starts on September 26th. I want to change my plan f…
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Bug in the change of my mobile planThere's some bugs today around my new plan and cycle : I changed data from 1 Go to 5 Go, I still ha…
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US package upgradeI will be travelling to the US on October 9 for 8 days. Right now, I only have a domestic package o…
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Recently Purchased a new Plan, but did not receive dataAfter recently upgrading my plan to 5gb, my new month has started and I have not received any data.…
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New VoLTE Sim Card delays?Hi, I ordered 5 VoLTE sim cards on 25 August but they have not yet been delivered. Any suggestions …
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No SIM card, no chat box..I ordered my SIM card on Monday, and received a notice that it was delivered a day later. I have no…
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Is it normal that my account has been showing 'Activation Pending' for like 2 days?I recently got a SIM card from Fizz, and completed the activation process to switch from another co…
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