Is anyone else having major issues with data, cell service and the technical support team?

LindaP
LindaP Posts: 11
edited October 2022 in My Mobile

I have had issues with data being cut off when there is still data available, my monthly data not showing up and now I have no cellular service, nor data.

They keep on creating "tickets", but as of yet, nothing has been fixed.

What has your response time been?

How long will I have to wait before my cell phone service is restored?

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello @LindaP ,


    Sorry to hear about the situation encountered!


    For the moment, our technical team is investigating the issue regarding the services as we apologize also for the inconvenience!


    Rest assured, our colleagues will contact you back via e-mail in the shortest time possible once we receive their feedback. 

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.


    Thank you for your understanding and cooperation.

    Your patience is greatly appreciated!

    Have a good one,

    -Raul

Answers

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