How do I get refund for new sim card

sophie H. #4605

I m going to the states and need new sim card for the volte. How do I get refund cause I paid for it

Whizz

Hello @sophie H. #4605,

Thank you for being part of the Fizz community!

Please note that indeed, for the moment the swap to a VoLTE SIM won't allow you to make calls and send SMS while you are in USA. This will work in the moment when Fizz will release the VoLTE services as well.

At the moment the mobile data will work without any issues, since it is using LTE, the only frequency kept in USA. You will be able to make calls and send messages using social media applications such as Facebook, WhatsApp, Instagram and others.

You can find more information about VoLTE from this FAQ: https://fizz.ca/en/faq/why-volte-important

Also, for any other questions, you can contact us in private anytime, following the steps from this FAQ: https://fizz.ca/en/support

I am counting on your understanding and I wish you a good night,

-Georgian

Jess_i88b6

Hi @sophie H. #4605

At the moment it will be useless fizz does not support VoLTE not event with the new sim

If you want to buy one and get refunded contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/