Canada call plan not including British Columbia

junhufr

I need reach a contact in BC, canada, with code +1 672 xxx xxxx, and I've Canada Call coverage Plan, why fizz cannot establishes the line, and asked me for add-on ?

Whizz

Hello @junhufr ,

Sorry to hear about the situation encountered.

Try to reboot your phone and enable / disable airplane mode and even reset your phone`s network settings if necesary.

If the issue still persists, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can can assist further.

Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

Thank you for your understanding.

Have a good one,

-Raul

Jess_i88b6

Hi @junhufr

Did you try to reboot the phone or put in air plane mode for 30 seconds?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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