SIM LTE Delivery

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NevAme
NevAme Posts: 1 ✭✭
edited October 2022 in My Mobile

Hi,

I ordered a new SIM card to have access to VoLTE on August 24th and have yet to receive it. I see the order number in my profile, but nothing since. Is there a way to re-order a new one as I don't believe that 6+ weeks is normal for delivery.

Thanks.

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  • Whizz
    Whizz Posts: 19,209 admin
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    Hello NevAme  ,

    Thank you for being part of the Fizz community!
    You have my apologies for the delay, however rest assured that you will receive the SIM as long the order is visible in the system :) 
    We remain available 24/7 for any other questions, so please feel free to contact us in private.
    You can find in this link all the available ways to reach out to us: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,
    -Georgian

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