Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Generic Error when purchasing an add on or SIMWhen I attempt to purchase an add-on or a new SIM I get a generic error when checking out. I have a… -
Unable to call from FranceHello, I have a problem concerning the roaming or international call. Currently in Europe I've bou…
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esim next year?when will videotron and fizz get esim?all the other major carriers like rogers fido bell virgin koo… -
LTE mobile internet off todayMy network for internet is not working on my phone. Could you please advise?
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3 beeps then phone hangsHi, I have made 2 calls today, suddenly I hear 3 beeps then the phone hangs. I read to contact tech…
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Any update for eSim support? (New iPhone 14 unveiled today supports only eSims...)With the new iPhone 14 unveiled today, it seems that it will only supports eSims. So is Fizz finall…
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Your Google login doesn’t workGood afternoon, Your Google login doesn’t work and there is no other way of contacting you guys to …
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I changed my SIM card now all my data is goneI change my sim as I was required by fizz and now all my data is gone ? What’s up with that ?
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Travelling to USA with add-ons which doesn't workHello, I bought add-ons (1 GB) of mobile Internet and it didn't work at all. I checked that my dat…
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Travel add-on: EuropeGood day, we are airline employees and frequently travel to Europe. We ALWAYS bought Europe data ad…
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I want to change my data plan on my accountI want to change my data plan on my account. The only option I have is adding 2gb of LTE data for 2…
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I would like to know if my SIM card is ok for using in the USA . I bought my SIM card in October 21i would like to know if my SIM card bought in October 2021 is ok to use in the USA. I have the Can…
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I bought a travel add on for the US and it’s not workingI can’t figure out how to get it to work and I’ve already read on the forum about similar problems …
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Activation pending_ Transfer my phone numberHi, I have actived my sim card on September 2nd and completed all the steps until "waiting for…
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Not able to transfer fizz # to another companyHi, I have been trying for 2 weeks to have my fizz number transfer with Rogers since Fizz does not…
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Error message when I try to activate my new SIM cardHow should I proceed to activate my new SIM card? When I follow the instruction and try to apply my…
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I deactivated my plan and it said "pending deactivation." A month later, I was charged againWhen I opened a ticket to inquire why I was charged again, the response was that I had cancelled th…
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How to change plan between Fizz chipsI lost my phone and bought a new Fizz chip, but every time I try to activate it directs me to buy a…
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My phone is supposed to be connected at my doorHii! So my door , to open it , I need my cellphone , but the door doesn’t ring and it goes directly…
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Travelling to Turkey with TurkCell ESim….how to ensure no roaming charges on my FIZZ accountSorry, my first time using an ESim so may be a silly question, but once my ESim is activated in Tur…
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liste d'appelsBonjour, j'ai besoin d'avoir la liste d'appels téléphonique de mon téléphone. merci
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Travel addonsI have bought two travel addons being already in USA, I have followed all instructions and still do…
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How do I contact the technicianI just moved to Montreal from Toronto, and I chose Fizz, hoping it'd do better than Rogers or whate…
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Sim cardI ordered new sim cards, and they are going to my condo in quebec. Can I have them sent to my work …
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hi I received email for 5G sim card, but the link is invalidthe link says: Based on your account information, you are not currently eligible for a $0 SIM card.…
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