URGENT - no cell service since Oct 1 in fully paid plan

LindaP
LindaP Posts: 11 ✭✭
edited October 2022 in My Mobile

Has anyone had their cellular service cut off for some unknown reason? I have been without cell service since October 1st with no response yet from the technical team.

Messages received when dialing in and out was that the phone was not accepting calls.

Now the message is:

"Action required: Your current plan did not allow you to complete this call. Please buy an add-on."

The problem is that I have a fully paid for plan with unlimited minutes, unlimited texts and 5GB of data. There is nothing I can add to the plan.

Any one else ever go through this and what was your solution?

I have tried every other single option from re-setting my phone, re-setting my network, putting the sim card in another phone - nothing - no data - no phone service


HELP!!! I feel like a rog*rs customer, except worse because at least they had their service restored an a few days. Mine.... 14 days.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    edited October 2022 Answer ✓

    Hello LindaP, 

    Thank you for being part of the Fizz community!
    As for the situation, you have our apologies.
    We just recontacted our technical team in order to provide soon a resolution and allow you to use properly your services.
    We remain available 24/7 so in the meantime please contact us in private for anything else, following the steps from this FAQ: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,
    -Georgian

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭

    @LindaP

    Hi Linda, have you been verified in your account if your package is activated? If your payment went through and is up to date? In your account at Settings/Transaction history/ look at the last transaction.

    There have been technical difficulties on the Fizz site recently for certain payment methods. What do you mean when you say "no response yet from the technical team." Have you contacted them? If there is a difficulty on their side, they open a ticket. Have you checked in your account Settings/My tickets/

    If you need more information and help, contact again customer service, go to https://fizz.ca/en/faq/resolving-issues and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

    I hope your difficulties will be resolved.

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